Terms and Conditions for Bin Butler Services

All services must be booked through a phone call, text message, or online booking. Customers agree to provide accurate contact information, service address, trash pickup day, and bin location at the time of booking.

Cancellations must be made at least 24 hours before the scheduled appointment time. Cancellations made within 24 hours of the appointment will result in a $10 cancellation fee.

If we arrive and cannot complete the service due to inaccessible bins, incorrect information, or customer no‑show, the full service fee may apply.

Customers may reschedule their appointment up to 24 hours in advance at no charge. Rescheduling within 24 hours may result in a fee.

Customers are responsible for ensuring bins are:

• Accessible at the scheduled time
• Free of obstructions
• Not locked behind gates unless gate access was provided
• At the correct location as indicated during booking

If bins are not accessible, the appointment may be marked as a missed service, and fees may apply.

Extra‑dirty bins (including maggots, heavy buildup, or strong odors) may require an additional treatment fee. This will be noted during booking and confirmed at the time of service.

Services may be delayed or rescheduled due to:

• Severe weather
• Unsafe conditions
• Road closures
• Equipment issues

We will notify customers as soon as possible if changes are required.

Payment is required at the time of booking unless otherwise arranged. Accepted payment methods include debit/credit cards and other options provided through our booking system.

Unpaid invoices may result in paused or canceled service.

Customers enrolled in recurring services (weekly, monthly, or quarterly) may cancel at any time with 7 days’ notice. Recurring customers agree to keep their service information updated (address, pickup day, gate codes, etc.).

Customers agree to:

• Provide accurate service information
• Ensure bins are empty on cleaning day
• Notify us of any changes to trash pickup schedules
• Keep pets secured during service
• Provide gate codes or access instructions if needed

Bin Butler Services TN, LLC is not responsible for:

• Damage caused by pre‑existing bin defects
• Cracked, warped, or broken bins
• Pest infestations inside bins prior to service
• Items left inside bins at the time of cleaning

We take great care during service, but customers acknowledge normal wear and tear may occur.

We reserve the right to refuse service if:

• Conditions are unsafe
• Bins contain hazardous materials
• Bins are excessively damaged
• Customer behavior is abusive or inappropriate

By booking a service, the customer acknowledges and agrees to these Terms & Conditions.